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Response Policy
We aim to respond to all inquiries within one business day.
Note: AxisBiotech+ provides research-grade peptide products intended exclusively for laboratory use. For product information and specifications, refer to the respective product pages.
Shipping and Trust FAQ
Q: Shipping & Quality Questions
A: Last updated: May 2026
Q: Do you offer free shipping on research peptide orders?
A: Yes, AxisBiotech+ offers free shipping on qualifying orders. Free shipping is the top purchase driver for 73% of online shoppers (National Retail Federation Consumer Survey, 2024), and we're committed to providing value for our research customers. All orders ship with temperature-controlled packaging to maintain peptide integrity.
Q: How do I verify the quality of research peptides I receive?
A: Every AxisBiotech+ peptide order includes a comprehensive Certificate of Analysis (COA) with third-party testing results. Third-party lab testing certificates increase customer trust by 71% for supplement and research chemical purchases (NSF International Consumer Trust Survey, 2024). Your COA includes purity analysis, molecular weight verification, and storage recommendations.
Q: What if I have technical questions about peptide handling?
A: Our technical support team is available to assist with storage, reconstitution, and
handling questions. Contact us via email or phone, and we'll provide detailed guidance to ensure optimal results in your research applications.